Frequently Asked Questions
Everything you need to know about your TréLuxe experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are TréLuxe products suitable for all hair types?
Yes, our products are formulated to be inclusive and effective across a wide range of hair textures, with a specific focus on hydration and definition for wavy, curly, and coily patterns.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.
Do you use natural ingredients?
We prioritize high-quality, plant-based ingredients and avoid harsh chemicals such as sulfates, silicones, parabens, and phthalates in all our formulations.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Is TréLuxe a cruelty-free brand?
Absolutely. We are committed to ethical beauty practices and never test our products or ingredients on animals.